You will receive two email confirmations for your transaction. One will be a receipt for payment from PayPal (from service@paypal.com) if you paid using PayPal or if you used a credit card. The other will be an email from LDAPSoft (from customerservice@LDAPsoft.com). If you are using a spam filter, please set it to allow email from both of these addresses.
The PayPal email will confirm that the transaction completed successfully. You should receive this email almost immediately after you completed your order. The LDAPSoft order confirmation email will provide your serial code and activation code. You should receive this email within 24 hours after your payment was successfully completed with PayPal.  

 

How long after my transaction is complete will I receive the activation information?

Online Orders
Normally we send you your serial number and activation key as soon as the transaction is completed.
Very rarely, we may have to delay processing a transaction if there is an unexpected problem.

If you don't receive the license key within 24 hours of placing an order, please use the order status page to receive the key or send an email to customerservice@ldapsoft.com. If you don't recive a response from the customer service after 8-10 hours of sending email to customer service there may be a problem with your email address in that case please give us a call or use live help (Mostly available M-F, 9:00 am to 5:00 pm, US Central Time).

Purchase Orders
If you choose to send us a purchase order, you will receive the license key(s) within 24 hours after the purchase order's arrival.

Check
If you paid by check, you will get the license key(s) as soon as we receive your check clearance or the funds are credited to our bank account.

 

What is your refund policy?

If a software product does not match the specifications and requirements listed on the website, or if it did not perform as indicated by the freely available trial version, then we are happy to issue a refund within 30 days of purchase of the product. Please email customerservice@ldapsoft.com if you think this is the case.

Due to our distribution method we cannot refund or cancel software products for any other reason as there is no way for us to physically recall the product.

Note:
Our products are distributed using the "try before you buy" method, so a customer can make absolutely sure the product is exactly what is needed. All of our clients are encouraged to perform a full evaluation of the product prior to purchasing a license for their use.

 

Upgrade from base to Reporting or Other Editions?

Customers can upgrade from base to Reporting or other editions by simply paying the price difference between the two editions.
If you want to upgrade to Reporting or other edition please send an email to sales@ldapsoft.com with the previous licensing information you received from us and the name of the new tool you want to upgrade to.

As soon as we receive this information we will send you a discount code which you can use online to receive discount.

 

What discounts are available?

LDAPSoft offers 25% plus volume discounts to local, state, and federal government employees and agencies. Most faculty members and staff at schools, colleges, and universities are eligible for this 25% plus volume discount. Nonprofit organizations are also eligible for our 25% plus volume discount. (The discount is valid for new orders only and cannot be combined with any other discount, volume discount, offer or promotion).
To purchase one or several LDAP Admin Tool licenses at a special discounted price, please send a request to our sales department with the following information:

• Organization Name 
• Payment method (online using credit card, purchase order or check) (Please see below for additional requirement for each specific payment method.)

   

Purchase Order
If paying through a purchase order, please send us your order on your company letterhead by email or fax (1-800-261-2462) and include the following information for us to process you order as soon as possible: 

• Purchase order number
• Product name and the quantity you wish to buy
• License holder's name
• License holder company
• License holder's email
• License delivery email
• Your company's billing address
• Buyers' name, telephone number and email address
• Authorized signature

To issue a purchase order, your purchase department may need a formal product quote. To obtain a quote, please contact our sales department.

Credit Card (Online)
If paying through credit card (online), please send us an email from your company’s domain. (For this payment type, we will send you a promotion code which you can use online to receive a special discount).

Check
To place an order with a check, please contact the LDAPSoft Sales Department with the following information to obtain a pro forma invoice: 

• Your company's billing address 
• Product name and the quantity you wish to order 
• E-mail address, to which you would like us to send the pro forma invoice

The check must be payable to LDAPSoft, and should include the number of your invoice. Please mail your check to: 

LDAPSoft Corporation
6321 W. Dempster St. #218
Morton Grove, IL 60053
United States

We also offer discounts on multiple license purchases. (Please see the purchase page for a volume discount.)

Will I have to pay for the future upgrade of LDAP Admin Tool?

You will receive all the upgrades for the version you bought for free. If you bought version 2 of LDAP Admin Tool, you will receive all the upgrades for version 2 (update1, update 2 ....) free of charge. 
In some cases we do offer free version upgrades, (for example, 1.4.1 users get 2.0 upgrade free.)  We offer a 50% discount on all the version upgrades (for example, upgrade from 2.0 to future upgrade 3.0). 

 

What if I lose my serial number and activation key?