LDAPSoft offers professional support for our products with options for every environment and budget. An Annual Support Contract begins on the date that your software license is purchased, or on the date that the previous year's Annual Support Contract expires, and lasts for 12 months.
| Basic Annual Plan | Platinum Annual Plan |
Hourly Support | |
|---|---|---|---|
| Phone, E-mail Support |  |
|
|
| Free Software updates and upgrades | |
|
n/a |
| Support Ticket History | |
|
|
| Support Hours Per Month | 2 /Month | 5 /Month | n/a |
| Price | $2,999 per year |
6,999 per year |
150 per hour (3 hours minimum) |
To purchase support contracts, please contact our sales department.
Phone & E-mail Communication
Contact LDAPSoft support team however you choose. Annual support plan customers are also provided with a direct help desk number.
Unlimited IncidentsSupport plans are based on hours, not incidents. Feel free to cram as many questions as you can into each support call!
Overage AllowanceIf you exceed your hourly support limit within a month, you can "borrow" hours from future months for no additional fee.
Support Ticket HistoryLDAPSoft provides customers with a secure, dedicated portal for support issues. Customers can login to submit new tickets, view the status of existing tickets, or analyze the entire history of support incidents.